Carpenders Care Limited

GoodRated 24/02/2026Home care · Pinner

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Person-centred and cultural awareness
Note30 Oct 2021
Dignity, respect and privacy

effective

Note30 Oct 2021
Health and nutritional needs
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
Staff felt supported by management and morale was described as positive
Note30 Oct 2021
Quality monitoring included spot checks, satisfaction questionnaires and quarterly review meetings
Note30 Oct 2021
Complaints procedure was in place and complaints were investigated and resolved satisfactorily
Note30 Oct 2021
Care plans were person-centred, including cultural, spiritual and social values
Note30 Oct 2021
Robust safer recruitment checks including enhanced DBS and two written references
Note30 Oct 2021
Electronic homecare monitoring system used to track timekeeping and late or missed calls

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and individual needs

safe

Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Medicines management

well_led

Note30 Oct 2021
Leadership and management culture
Note30 Oct 2021
Governance and quality monitoring

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: HA5 5ET
Registered manager: Odunsi, Moriam
Local authority: Harrow
Region: London
City: Pinner
Last CQC check: 24/Feb/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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