Operated by Care Outcomes UK Limited

Care Outcomes UK Ltd

GoodRated 6 Jan 2023Home care · Boldon Colliery

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note1 Jun 2023
People and relatives reported feeling safe and spoke highly of the care provided.
Note1 Jun 2023
Strong duty of candour culture; manager submitted notifications to CQC for significant events.
Note1 Jun 2023
Innovation such as the 'Purple Bag Scheme' to facilitate smoother hospital handovers and the 'Rainbow Award' to recognise staff.
Note1 Jun 2023
Positive staff culture with high levels of staff satisfaction and confidence in management.
Note1 Jun 2023
Effective quality assurance system with regular audits covering care plans, supervisions, environmental risk assessments, rostering and welfare checks.
Note1 Jun 2023
Medicines were managed safely with regular competency assessments for staff.
Note1 Jun 2023
Staff were safely recruited with DBS checks and references, and staffing levels were regularly reviewed against people's support needs.

Note1 Jun 2023
Working in partnership with others and continuous learning and improving care
Note1 Jun 2023
Engaging and involving people using the service, the public and staff
Note1 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Jun 2023
How the provider understands and acts on the duty of candour
Note1 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering