Hannah's Homecare Ltd

Requires improvementRated 6 Oct 2023Home care · Warrington

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note5 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Dec 2023
Staff support: induction, training, skills and experience
Note5 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Dec 2023
Ensuring consent to care and treatment in line with law and guidance

Note5 Dec 2023
Registered manager understood duty of candour and notified CQC of required events.
Note5 Dec 2023
Systems in place to gather feedback via surveys and a complaints procedure; no complaints reported at time of inspection.
Note5 Dec 2023
Positive culture reported by people, relatives and staff; feedback consistently praised compassion and reliability.
Note5 Dec 2023
Referrals made promptly to other health and social care professionals when concerns arose.
Note5 Dec 2023
Staff received regular induction, training, supervision and appraisal; training matrix maintained for oversight.
Note5 Dec 2023
Safe infection prevention and control procedures in place; staff used appropriate PPE consistently.

Note5 Dec 2023
Preventing and controlling infection
Note5 Dec 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note5 Dec 2023
Staffing and recruitment
Note5 Dec 2023
Assessing risk, safety monitoring and management; Using medicines safely

Note5 Dec 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Dec 2023
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
Note5 Dec 2023
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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