Operated by Fourways (Sidmouth) Limited

Fourways Community Care

GoodRated 7 Dec 2019Home care · Sidmouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Respecting and promoting people's privacy and dignity
Note30 Oct 2021
Respecting and promoting people's independence
Note30 Oct 2021
Ensuring people have emotional support when needed
Note30 Oct 2021
Ensuring people are well treated; equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Supporting people to live healthier lives, access healthcare services and support
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
Partnership working with Age Concern, local health professionals, and a 'Dementia Bus' training provider.
Note30 Oct 2021
Strong, approachable management with clear roles; staff felt valued and well supported.
Note30 Oct 2021
Flexible service responding to people's changing needs, including extra visits and emergency support.
Note30 Oct 2021
Personalised care plans reviewed every three months or as needs changed, with step-by-step guidance for staff.

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
How the provider understands and acts on the duty of candour
Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good2.2 km awayDevon

Registered manager: Lake, Christine

Run by Mrs Charity Kelechi Earnshaw

Good4.2 km awayDevon

Registered manager: Earnshaw, Charity

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