Next Steps Ltd

GoodRated 14/06/2022Home care · Market Harborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note14 Jun 2022
Improved well-led rating from Requires Improvement to Good
Note14 Jun 2022
Positive partnership working with health and social care professionals
Note14 Jun 2022
Effective governance and quality audits by registered manager and nominated individual
Note14 Jun 2022
Open, transparent culture with duty of candour upheld by the registered manager
Note14 Jun 2022
Strong infection prevention practices including correct PPE use
Note14 Jun 2022
Safe recruitment, induction and training practices with sufficient staffing levels
Note14 Jun 2022
Robust safeguarding processes; staff trained and confident to escalate concerns
Note14 Jun 2022
Registered manager implemented STOMP principles to avoid over-medication
Note14 Jun 2022
Safe medicines administration with competency assessments, stock counts and MAR checks each shift
Note14 Jun 2022
People received person-centred care that was stimulating and followed their preferences

Note14 Jun 2022
Learning lessons when things go wrong
Note14 Jun 2022
Preventing and controlling infection
Note14 Jun 2022
Using medicines safely
Note14 Jun 2022
Staffing and recruitment
Note14 Jun 2022
Assessing risk, safety monitoring and management
Note14 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note14 Jun 2022
Working in partnership with others
Note14 Jun 2022
Engaging and involving people, public and staff; continuous learning
Note14 Jun 2022
Managers and staff clear about roles, quality, risks and regulatory requirements
Note14 Jun 2022
Duty of candour
Note14 Jun 2022
Promoting a positive, person-centred culture