Fabeliz Services Limited

Requires improvementRated 28/07/2025Home care · Marlborough

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

23 findings

Other

Note24 May 2023
Staff felt well supported and found the registered manager approachable and responsive.
Note24 May 2023
Infection prevention and control practices were effective and policies were up to date.
Note24 May 2023
Oral medicines were recorded, administered, and disposed of in line with guidance.
Note24 May 2023
The service worked effectively with external health and social care professionals, who described them as 'very vigilant'.
Note24 May 2023
Accidents and incidents were reviewed appropriately, with falls reviewed regularly to identify patterns and trends.
Note24 May 2023
Staff were trained in safeguarding and knew how to identify and report signs of abuse.
Note24 May 2023
Registered manager demonstrated a strong person-centred ethos valued by both staff and people using the service.
Note24 May 2023
People consistently reported feeling safe; one person noted being with the agency over 6 years and always feeling safe.
moderatecare_planning24 May 2023
Risk assessments did not always give clear guidance to staff to reduce people's risk. For example, not all people had a fire risk assessment.
moderategovernance24 May 2023
Quality assurance systems were not always effective in identifying areas for improvement...had not identified some of the concerns found in this inspection.
moderatestaff_competency24 May 2023
Recruitment had not always been completed in line with Schedule 3 of the Health and Social Care Act. We saw people did not always have enough references.
moderaterecord_keeping24 May 2023
People's care plans identified that people required creams however, it was not clear which creams were required and how they should be administered.
moderatemedication_management24 May 2023
The service did not always record administration of topical medicines in line with best practice guidance...did not include guidance for staff on what medicines were prescribed, how often they should…

safe

Note24 May 2023
Learning lessons when things go wrong
Note24 May 2023
Preventing and controlling infection
Note24 May 2023
Systems and processes to safeguard people from the risk of abuse
Note24 May 2023
Using medicines safely
Note24 May 2023
Staffing and recruitment
Note24 May 2023
Assessing risk, safety monitoring and management

well_led

Note24 May 2023
Continuous learning and improving care; Working in partnership with others
Note24 May 2023
Engaging and involving people using the service, the public and staff
Note24 May 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note24 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SN8 3BT
Registered manager: Vyze-Cammish, Tracy
Local authority: Wiltshire
Region: South West
City: Marlborough
Last CQC check: 21/Apr/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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