Operated by Care Plus Essex Limited

Care Plus Essex Limited part of Manorcourt Care

GoodRated 31/10/2018Home care · Saffron Walden

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note26 Jan 2021
Involvement in care decisions
Note26 Jan 2021
Dignity, respect and person-centred care

effective

Note26 Jan 2021
Health and dietary needs monitoring
Note26 Jan 2021
Consent and mental capacity
Note26 Jan 2021
Supervision and appraisal
Note26 Jan 2021
Staff training and induction

Other

Note26 Jan 2021
Out of hours support system was established and accessible to people and staff
Note26 Jan 2021
Manager engaged with dementia action alliance and completed train the trainer for dementia coaching
Note26 Jan 2021
Quality assurance system including postal surveys, spot checks, and face-to-face reviews
Note26 Jan 2021
Complaints procedure was clear, logged, and responded to appropriately
Note26 Jan 2021
Care plans reflected people's individual preferences and choices; staff spoken with were knowledgeable about people's needs
Note26 Jan 2021

responsive

Note26 Jan 2021
Flexibility and responsiveness to changing needs
Note26 Jan 2021
Complaints handling
Note26 Jan 2021
Care planning and review

safe

Note26 Jan 2021
Staff recruitment
Note26 Jan 2021
Risk assessments
Note26 Jan 2021
Safeguarding knowledge and procedures
Note26 Jan 2021
Medication management and competency assessment
Note26 Jan 2021
Missed calls and visit reliability

well_led

Note26 Jan 2021
Leadership and management oversight
Note26 Jan 2021
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CB10 1AX
Registered manager: Swann, Gabriela
Local authority: Essex
Region: East
City: Saffron Walden
Last CQC check: 31/Oct/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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