Operated by All About U Care Services Limited

All About U Care Services Ltd

GoodRated 7 Jun 2023Home care · Chelmsford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

19 findings

Other

Note12 Dec 2025
Positive, inclusive culture focused entirely on the individual's wellbeing and quality of life.
Note12 Dec 2025
Daily care records were detailed and regularly reviewed by senior staff to promote safe care.
Note12 Dec 2025
Staff supported the person to minimise infection risk using PPE effectively.
Note12 Dec 2025
Adequate staffing levels with well-managed rotas and robust recruitment processes including DBS checks.
Note12 Dec 2025
Effective communication and open partnership working with the person, their relative, and external professionals.
Note12 Dec 2025
Consistent, knowledgeable staff team who knew the person well and provided safe, person-centred care.
Note12 Dec 2025
Medicines were administered safely with new effective systems and personalised care plans in place.
minorstaff_training12 Dec 2025
Quality checks and training programmes remained limited to the needs of the person being supported.
minorcare_planning12 Dec 2025
Care planning and risk assessments had been tailored around the person receiving care. Although it lacked detail, written guidance to staff was personalised and practical.
moderateleadership12 Dec 2025
The registered provider did not have significant experience of providing care and there were gaps in their knowledge regarding their regulatory responsibilities.
criticalgovernance12 Dec 2025
There had not been a registered manager since June 2021. Although the registered provider had now started the application process, this delay reflected a lack of understanding of the legal requirement…

safe

Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 Dec 2025
Using medicines safely

well_led

Note12 Dec 2025
Engaging and involving people, working in partnership with others, duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2025
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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