Operated by Hand In Hands Ltd

Hand in Hands

OutstandingRated 8 Jun 2022Home care · Letchworth

CQC Key Questions

Safe

Outstanding

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

18 findings

Note6 Aug 2022
Awards won including a gold medal and a Community Award recognising outstanding outcomes for people.
Note6 Aug 2022
Strong partnership working with Skills for Care, Police, OBIS, local schools and charities; registered manager is a National Representative for Social Care.
Note6 Aug 2022
Embedded learning culture with no-blame approach and constant service improvement projects (e.g. on-site gym, cinema, beauty salon).
Note6 Aug 2022
Exceptional, distinctive leadership with a long-standing permanent staff team providing continuity of care.
Note6 Aug 2022
Robust recruitment with no missed care visits in several years, including throughout the COVID-19 pandemic.
Note6 Aug 2022
Strong medication practice including reducing reliance on PRN medicines through effective personalised support.
Note6 Aug 2022
Innovative positive risk-taking enabling people to achieve aspirations such as flying abroad and moving to independent living.
Note6 Aug 2022
Exceptional safeguarding approach with person-centred education using easy-read booklets, pictorial aids and Makaton to empower people to protect themselves.

Note6 Aug 2022
Working in partnership with others
Note6 Aug 2022
Engaging and involving people, public and staff; continuous learning and improving care
Note6 Aug 2022
Duty of candour; managers and staff understanding roles, quality, risks and regulatory requirements
Note6 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info