Fitzpatrick Total Home Care Limited

GoodRated 15/06/2023Home care · Colchester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

10 findings

Other

Note15 Jun 2023
Staff knew how to identify and report safeguarding concerns and the provider kept a log of safeguarding actions and outcomes.
Note15 Jun 2023
The provider worked in partnership with health and social care professionals and was described as responsive and prompt.
Note15 Jun 2023
People and relatives spoke very positively about the culture of the service and the support from management and staff.
Note15 Jun 2023
An electronic medicines administration system alerted management to any delays or errors, and staff received medicines training with spot checks completed.
Note15 Jun 2023
People told us staff were reliable and they received their care at their preferred times, with regular carers who understood their needs.
minorcare_planning15 Jun 2023
people's risk assessments had not always been updated to incorporate any recommendations.
moderatesupervision_appraisal15 Jun 2023
We received mixed feedback from staff about how valued they felt... other staff told us, "No, I don't feel supported" and "It's gone downhill, I don't feel supported now."
minorstaff_training15 Jun 2023
checks were not always fully documented. For example, we found staff did not always have a full employment history listed.
moderaterecord_keeping15 Jun 2023
the registered manager had not submitted all relevant notifications to CQC in line with their regulatory responsibility
moderategovernance15 Jun 2023
it was not always clear what actions were taken where issues were identified. Where audits found people's care visits were shorter than the agreed times, the provider was not always able to evidence h…