Note29 Jan 2020
Electronic monitoring system used to ensure people received their full allotted visit time.
Note29 Jan 2020
Provider set up a dementia support network for family members, demonstrating commitment beyond direct care.
Note29 Jan 2020
Quality monitoring systems including care planning audits, risk assessment reviews, and quarterly satisfaction checks were effectively used.
Note29 Jan 2020
Regular supervision, competency checks, and a comprehensive training matrix kept staff skills current.
Note29 Jan 2020
Minimum 30-minute visits policy ensured person-centred care was practically achievable.
Note29 Jan 2020
Robust recruitment process including full DBS checks and six references before employment.
Note29 Jan 2020
People were matched with staff based on shared interests and personality, fostering consistent, trusting relationships.
Note29 Jan 2020
Staff created innovative, personalised experiences for people, including writing poems, organising meaningful trips, and sourcing historical photographs to stimulate memory and engagement.
Note26 Apr 2019
Positive feedback from professionals praising shared values of care, compassion and commitment.
Note26 Apr 2019
Consistent small teams of regular carers enabling trusting relationships and knowledge of individual routines.
Note26 Apr 2019
Quality assurance systems including regular audits of medication, daily records and care plans with actions shared with staff.
Note26 Apr 2019
Transparent and inclusive leadership culture with an open-door policy, regular staff meetings, and a service improvement plan.
Note26 Apr 2019
Strong community partnerships including dementia cafes, local church groups, and scam awareness events to reduce social isolation.
Note26 Apr 2019
Person-centred care with personalised care plans developed with involvement of people and relatives, regularly reviewed.
Note26 Apr 2019
Staff received induction based on the Care Certificate, ongoing training, regular supervisions, spot checks and observed practice.
Note26 Apr 2019
Medicines managed safely with trained staff and regular competency checks.
Note26 Apr 2019
Robust recruitment process including DBS checks, minimum two references, and exploration of employment gaps.
Note26 Apr 2019
People felt safe and staff demonstrated clear knowledge of safeguarding reporting procedures, including escalation routes to the local authority and CQC.