Note30 Oct 2021
Effective multi-disciplinary working with district nurses, GPs, occupational therapists, and social workers.
Note30 Oct 2021
Comprehensive care planning with detailed risk assessments, regularly reviewed every three months.
Note30 Oct 2021
End-of-life care provided flexibly including sleep-overs, in collaboration with GPs and community nursing teams.
Note30 Oct 2021
Strong leadership from registered manager and care co-ordinator with clear vision, quality audits, spot checks, and action plans.
Note30 Oct 2021
Flexible, person-centred service adjusting visit times and frequency to meet individual needs and changing circumstances.
Note30 Oct 2021
Staff trained in safeguarding, MCA, manual handling, infection control, and medication administration with workplace competency assessments.
Note30 Oct 2021
Sufficient numbers of regular, reliable staff with consistent rotas; people received care from familiar carers.
Note30 Oct 2021
People felt safe and expressed high satisfaction: 'I get very good care indeed. There are no worries with any of them.'
Note25 Jan 2021
Staff morale was high and the registered manager fostered an ethos centred on listening to people and providing person-centred care.
Note25 Jan 2021
The service demonstrated flexibility, including contingency planning for adverse weather with 4x4 vehicles, a tractor, and community respite arrangements.
Note25 Jan 2021
Quality assurance systems included audits, accident/incident analysis, customer satisfaction surveys, and staff meetings with action plans.
Note25 Jan 2021
Registered manager maintained daily contact with staff and people, enabling rapid communication of changes and prompt resolution of concerns.
Note25 Jan 2021
Consistent staffing teams meant people developed strong relationships with carers who knew their preferences and needs well.
Note25 Jan 2021
Care plans were personalised, regularly reviewed with people and their representatives, and included written consent to care.
Note25 Jan 2021
Staff had comprehensive, up-to-date training including induction aligned to the Care Certificate, manual handling, medication, and specialist needs such as diabetes and stoma care.
Note25 Jan 2021
People felt safe and were protected from abuse through staff training in safeguarding and robust DBS/reference checks prior to employment.