Operated by Rabiannah Care Limited

Rabiannah Care

GoodRated 10 Feb 2021Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2022
Staff support: induction, training, skills and experience
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Apr 2022
Registered manager demonstrated clear understanding of duty of candour and open-door culture
Note3 Apr 2022
Regular quality monitoring audits, spot checks and external audits by senior managers
Note3 Apr 2022
Effective partnership working with GPs, district nurses, dietitians, physiotherapists and occupational therapists
Note3 Apr 2022
Person-centred care with respect for cultural backgrounds, privacy and dignity
Note3 Apr 2022
Staff completed Care Certificate induction and training relevant to people's needs including MCA
Note3 Apr 2022

Note3 Apr 2022
End of life care and support
Note3 Apr 2022
Improving care quality in response to complaints or concerns
Note3 Apr 2022
Meeting people's communication needs
Note3 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Apr 2022
Working in partnership with others
Note3 Apr 2022
Engaging and involving people using the service, the public and staff; promoting a positive person-centred culture
Note3 Apr 2022
Continuous learning and improving care
Note3 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info