Operated by Housing 21

Housing 21 - Rowan Croft

GoodRated 30/03/2026Home care · Newcastle Upon Tyne

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note25 Jan 2021
Independence promotion
Note25 Jan 2021
Compassion, dignity and respect

effective

Note25 Jan 2021
Nutrition and healthcare access
Note25 Jan 2021
Mental Capacity Act / consent
Note25 Jan 2021
Supervision and appraisal
Note25 Jan 2021
Staff training

Other

Note25 Jan 2021
The new manager was actively working to address shortfalls and had introduced improvements including allocated staff breaks.
Note25 Jan 2021
A 93% satisfaction score was recorded in the 2015 people's satisfaction survey.
Note25 Jan 2021
Complaints were handled appropriately and in a timely manner.
Note25 Jan 2021
People were supported to eat and drink sufficiently and to attend healthcare appointments.
Note25 Jan 2021
Staff understood the Mental Capacity Act 2005 and obtained consent appropriately.
Note25 Jan 2021

responsive

Note25 Jan 2021
Complaints handling
Note25 Jan 2021
Person-centred care planning

safe

Note25 Jan 2021
Staffing levels and recruitment
Note25 Jan 2021
Safeguarding
Note25 Jan 2021
Risk assessments
Note25 Jan 2021
Safe management of medicines

well_led

Note25 Jan 2021
Staff engagement and management culture
Note25 Jan 2021
Accident and incident monitoring
Note25 Jan 2021
Governance and audit

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: NE12 6HT
Registered manager: Not on record
Local authority: North Tyneside
Region: North East
City: Newcastle Upon Tyne
Last CQC check: 30/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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