Housing 21 - Rowan Croft

Newcastle Upon Tyne, NE12 · Established 09/1 · Operated by Housing 21

A CQC-regulated home-care provider serving Newcastle Upon Tyne, registered since 09/1. Rated Good at its most recent CQC inspection (30/03/2026).

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What the CQC found

The five questions inspectors ask, and how Housing scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“The new manager was actively working to address shortfalls and had introduced improvements including allocated staff breaks.”
CQC inspection report, Jan 2021

“A 93% satisfaction score was recorded in the 2015 people's satisfaction survey.”
CQC inspection report, Jan 2021

“Complaints were handled appropriately and in a timely manner.”
CQC inspection report, Jan 2021

Inspection history

The trajectory matters as much as the latest rating.

Mar 2026
Not rated
The assessment was carried out from 6 – 13 February 2026. We visited the service on 6 February 2026 and reviewed additional information the manager sent us electronically, following our site visit. Housing 21 – Rowan Croft is an extra-care scheme that supports…
Jan 2021
Requires improvement
Housing & Care 21 – Rowan Croft received an overall rating of Requires Improvement at its first inspection in September 2015, with three regulatory breaches identified relating to medicines management, staffing (training/supervision/appraisal), and governance.…
Jan 2020
Requires improvement
This focused follow-up inspection found that Housing & Care 21 – Rowan Croft had made improvements against three previously breached regulations covering safe care and treatment, staffing, and governance. Ratings across safe, effective, and well-led remain at…
Jan 2020
Good
Housing & Care 21 – Rowan Croft was rated Good across all five key questions at its inspection on 19 December 2016, having previously been rated Requires Improvement in 2015. The service demonstrated safe staffing, strong person-centred care planning, effectiv…
Jul 2019
Good
Housing 21 – Rowan Croft, an extra-care scheme in Newcastle Upon Tyne serving 31 people receiving personal care, was rated Good across all five key questions at its July 2019 inspection. The service demonstrated high-quality, person-centred care with strong le…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Housing does

✓Homecare agencies
✓Supported housing

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NE12 6HT in Newcastle Upon Tyne. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NE12

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