Christchurch Cares

Braintree, CM7 · Established 25/0 · Operated by Heheals Pharmaceutical Services Ltd

A CQC-regulated home-care provider serving Braintree, registered since 25/0. Rated Good at its most recent CQC inspection (26/06/2019).

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What the CQC found

The five questions inspectors ask, and how Christchurch scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Registered manager was approachable, knowledgeable, and maintained legal notification obligations to CQC.”
CQC inspection report, Jan 2020

“Quality assurance systems including audits on care plans, risk assessments and medicines records drove continuous improvement.”
CQC inspection report, Jan 2020

“Complaints handled promptly and used as learning opportunities; feedback actively sought during spot checks.”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Christchurch Care Agency received a Good rating across all five key questions at its September 2016 inspection, with 160 people receiving personal care in their own homes. The service demonstrated strong safeguarding practice, consistent staffing, person-centr…
Jun 2019
Good
Christchurch Cares, a domiciliary care agency providing personal care to 100 people, was rated Good across all five key questions at its May 2019 inspection. The service demonstrated consistent, person-centred care delivery with well-trained staff, robust gove…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Christchurch does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CM7 1LB in Braintree. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CM7

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