Note29 Jan 2020
Registered manager was approachable, knowledgeable, and maintained legal notification obligations to CQC.
Note29 Jan 2020
Quality assurance systems including audits on care plans, risk assessments and medicines records drove continuous improvement.
Note29 Jan 2020
Complaints handled promptly and used as learning opportunities; feedback actively sought during spot checks.
Note29 Jan 2020
Care plans were detailed, regularly reviewed, and co-produced with people and their relatives.
Note29 Jan 2020
People treated with kindness and compassion; privacy, dignity and person-centred preferences consistently respected.
Note29 Jan 2020
Staff placed on Care Certificate training and received competency-based shadowing before solo working.
Note29 Jan 2020
Medicines administration records were completed and signed appropriately; spot checks verified compliance.
Note29 Jan 2020
Robust recruitment including enhanced DBS checks and written references ensured only suitable staff were employed.
Note29 Jan 2020
Sufficient staffing levels maintained with contingency cover available 7am–11pm for short-notice absences.
Note29 Jan 2020
Staff consistently recognised signs of abuse and followed safeguarding reporting procedures; safeguarding was mandatory in induction.
Note26 Jun 2019
Community engagement including dementia friendly sessions at local church
Note26 Jun 2019
Positive staff morale with recognition schemes and open-door management culture
Note26 Jun 2019
Good partnership working with local authority, hospital discharge teams and local hospice
Note26 Jun 2019
Strong quality assurance system with spot checks, audits, satisfaction surveys and action plans
Note26 Jun 2019
Staff received regular supervision, training including MCA, infection control, and medicines management
Note26 Jun 2019
Detailed, regularly reviewed person-centred care plans involving people and their families
Note26 Jun 2019
Medicines managed safely with daily electronic records and systems for storage and safe disposal
Note26 Jun 2019
Consistent staffing with thorough recruitment processes including DBS checks and references
Note26 Jun 2019
Robust safeguarding processes in place with appropriate investigation and action taken when concerns were raised
Note26 Jun 2019
People experienced a good reliable service with compassionate, kind and well-trained staff and no missed calls reported
minorend_of_life_care26 Jun 2019
Care plans did not contain detailed information around end of life. We discussed this with the registered manager who told us they had difficulty in obtaining information as people were reluctant to t…