Hibiscus Domiciliary Care Agency

Wolverhampton, WV3 · Established 17/0 · Operated by Hibiscus Housing Association Ltd

A CQC-regulated home-care provider serving Wolverhampton, registered since 17/0. Rated Good at its most recent CQC inspection (18/03/2025).

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What the CQC found

The five questions inspectors ask, and how Hibiscus scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff and management proactively liaised with GPs, district nurses, and community mental health teams.”
CQC inspection report, Aug 2023

“People's dietary and health needs, including SALT guidance, documented in care plans.”
CQC inspection report, Aug 2023

“Infection control practices followed; staff wore PPE appropriately.”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Mar 2025
Not rated
Date of Assessment: 10 January 2025 to 24 January 2025. This assessment was completed to identify if the required improvements had been made following a previous inspection. The service is a domiciliary care agency providing personal care to adults of all ages…
Aug 2023
Requires improvement
Hibiscus Domiciliary Care Agency improved from Inadequate to Requires Improvement overall, but remained in breach of Regulations 11 (consent/MCA) and 17 (good governance), with Warning Notices served on both. The service remains in special measures due to a th…
Jan 2023
Inadequate
Hibiscus Domiciliary Care Agency was rated Inadequate overall following inspections in September 2022, with breaches across five regulations including unsafe medicines management, absent governance and audit systems, unlawful deprivation of liberty, unsafe rec…
Jan 2020
Not rated
Aug 2019
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Hibiscus does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at WV3 0DA in Wolverhampton. Service area not formally published; we recommend asking the agency directly when requesting a quote.

WV3

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