Operated by Lifeways Community Care Limited

Lifeways Community Care (Taunton)

Not RatedHome care · Taunton

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Dec 2023
Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity

Note2 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note2 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Dec 2023
Staff support: induction, training, skills, and experience
Note2 Dec 2023
Ensuring consent to care and treatment in line with law and guidance

Note2 Dec 2023
People within some settings were involved in recruiting their own staff.
Note2 Dec 2023
There was evidence lessons were learnt across the organisation and learning from significant incidents was shared between services.
Note2 Dec 2023
People were observed being supported to participate in social and leisure activities including going to the pub, out for lunch, and to the beach.
Note2 Dec 2023
Staff received medicines administration training and competency assessments; STOMP principles were applied to medicines reviews.
Note2 Dec 2023
The registered manager was open and honest throughout the inspection, accepted shortfalls and immediately sought to rectify them.
Note

Note2 Dec 2023
Supporting people to develop and maintain relationships; support to follow interests and socially relevant activities
Note2 Dec 2023
Meeting people's communication needs
Note2 Dec 2023
Improving care quality in response to complaints or concerns
Note2 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Dec 2023
Preventing and controlling infection
Note2 Dec 2023
Staffing and recruitment
Note2 Dec 2023
Using medicines safely
Note2 Dec 2023
Learning lessons when things go wrong
Note2 Dec 2023
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note2 Dec 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note2 Dec 2023
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; continuous learning
Note2 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info