Individual Care Services

GoodRated 29/01/2022Home care · Studley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Jan 2022
Supporting people to express their views and be involved in making decisions
Note29 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jan 2022
Assessing people's needs and choices; delivering care in line with standards
Note29 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jan 2022
Staff support: induction, training, skills and experience
Note29 Jan 2022
Staff working with other agencies; supporting people to access healthcare services
Note29 Jan 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)

Note29 Jan 2022
Senior managers trained as mental health first aiders to support staff resilience
Note29 Jan 2022
Use of assistive technology to promote independence
Note29 Jan 2022
Improved governance, internal intranet and management visibility
Note29 Jan 2022
Caring, person-centred approach with staff respecting dignity, independence and choice
Note29 Jan 2022
Strong infection control practices with PPE access and up-to-date guidance
Note29 Jan 2022
New digital medication administration system introduced; staff retrained and competency assessed

Note29 Jan 2022
Improving care quality in response to complaints or concerns
Note29 Jan 2022
Supporting people to develop and maintain relationships and follow interests
Note29 Jan 2022
Meeting people's communication needs
Note29 Jan 2022
Planning personalised care to ensure choice and control

Note29 Jan 2022
Learning lessons when things go wrong
Note29 Jan 2022
Staffing and recruitment
Note29 Jan 2022
Preventing and controlling infection
Note29 Jan 2022
Assessing risk, safety monitoring and management; Using medicines safely
Note29 Jan 2022
Systems and processes to safeguard people from the risk of abuse

Note29 Jan 2022
Duty of candour
Note29 Jan 2022
Engaging and involving people, the public and staff; promoting a positive culture
Note29 Jan 2022
Continuous learning and improving care; Working in partnership with others
Note29 Jan 2022
Managers and staff being clear about roles; understanding quality, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info