Operated by CCS Homecare Services Ltd

Glenister Gardens

Not RatedHome care · Hayes

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note28 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Oct 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note28 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Oct 2023
Staff support: induction, training, skills and experience
Note28 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Oct 2023
Ensuring consent to care and treatment in line with law and guidance

Note28 Oct 2023
Safeguarding procedures were in place, staff trained and the registered manager understood their responsibilities.
Note28 Oct 2023
The provider worked in partnership with a wide range of health, social care and local authority professionals.
Note28 Oct 2023
Staff felt well supported by the registered manager and reported an open, approachable culture.
Note28 Oct 2023
Support plans were personalised, including communication profiles, food preferences and individual ways of working.
Note28 Oct 2023
People were supported to access community activities, healthcare appointments and maintain family relationships.
Note

Note28 Oct 2023
End of life care and support
Note28 Oct 2023
Improving care quality in response to complaints or concerns
Note28 Oct 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note28 Oct 2023
Meeting people's communication needs
Note28 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Oct 2023
Staffing and recruitment
Note28 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Oct 2023
Learning lessons when things go wrong
Note28 Oct 2023
Preventing and controlling infection
Note28 Oct 2023
Using medicines safely
Note28 Oct 2023
Assessing risk, safety monitoring and management

Note28 Oct 2023
Working in partnership with others
Note28 Oct 2023
Engaging and involving people using the service, the public and staff
Note28 Oct 2023
How the provider understands and acts on the duty of candour
Note28 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Oct 2023
Managers and staff being clear about their roles; continuous learning and improving care