Compleat Care (UK) Limited

Bourne, PE10 · Established 16/0

A CQC-regulated home-care provider serving Bourne, registered since 16/0. Rated Good at its most recent CQC inspection (27/07/2022).

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What the CQC found

The five questions inspectors ask, and how Compleat scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“New manager introduced positive morale initiatives including newsletters, carer of the month awards, and birthday cards.”
CQC inspection report, Mar 2023

“Updated care plans were well-organised and person-centred where they had been completed.”
CQC inspection report, Mar 2023

“Staff knew how to recognise and report safeguarding concerns.”
CQC inspection report, Mar 2023

Inspection history

The trajectory matters as much as the latest rating.

Mar 2023
Inadequate
Homecare Helpline received an overall Inadequate rating at its third full inspection, remaining in Special Measures due to a fourth consecutive breach of Regulation 18(1) over unsafe call scheduling and persistent shortfalls in governance, medicines management…
Jul 2022
Good
Homecare Helpline, a domiciliary care agency supporting 43 people, was rated Good overall, with Safe and Well-led both rated Good at this focused inspection. Inspectors found effective safeguarding, safe recruitment and medicines practices, robust quality assu…
Oct 2021
Not rated
Jan 2020
Not rated
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Compleat does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PE10 0BQ in Bourne. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PE10

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