Operated by Annie's Healthcare Services C.I.C.

Annies Healthcare Services CIC

GoodRated 27/09/2023Home care · Ilford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note28 Sept 2023
Ensuring people are well treated and supported; equality and diversity

Note28 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note28 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Sept 2023
Staff support: induction, training, skills and experience
Note28 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Sept 2023
Service matched staff to people based on cultural background and lifestyle, promoting person-centred care.
Note28 Sept 2023
Some staff spoke languages other than English, supporting communication with non-English-speaking service users.
Note28 Sept 2023
Open and inclusive culture with satisfaction surveys, regular phone calls, home visits, and unannounced spot checks.
Note28 Sept 2023
Registered manager maintained strong links with health and social care professionals and acted promptly on referrals.
Note28 Sept 2023
Care plans were personalised, regularly reviewed, and accessible to staff and relatives.
Note

Note28 Sept 2023
Improving care quality in response to complaints or concerns
Note28 Sept 2023
Meeting people's communication needs
Note28 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note28 Sept 2023
Preventing and controlling infection
Note28 Sept 2023
Learning lessons when things go wrong
Note28 Sept 2023
Using medicines safely
Note28 Sept 2023
Staffing and recruitment
Note28 Sept 2023
Assessing risk, safety monitoring and management
Note28 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note28 Sept 2023
Working in partnership with others
Note28 Sept 2023
How the provider understands and acts on the duty of candour
Note28 Sept 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note28 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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