Note29 Jan 2020
Service matched staff to people by similar interests and maintained continuity of care workers
Note29 Jan 2020
Regular audits covering medication, safeguarding, training, supervision and care plans with issues acted upon promptly
Note29 Jan 2020
Open and transparent culture with effective leadership; staff felt valued and supported by the registered manager
Note29 Jan 2020
Strong complaints handling with 38 minor complaints all resolved to people's satisfaction
Note29 Jan 2020
Staff went above and beyond their duties, supporting people with social activities in their own time
Note29 Jan 2020
People were involved in care planning decisions and care plans were regularly reviewed every six months
Note29 Jan 2020
Staff received up-to-date training including dementia awareness, stroke awareness and palliative care, and regular supervisions and appraisals
Note29 Jan 2020
Medicines were managed safely with no gaps found in administration charts and regular internal audits conducted
Note29 Jan 2020
Thorough recruitment procedures including DBS checks ensured only suitable staff were employed
Note29 Jan 2020
Staff knew how to recognise and report safeguarding concerns and received regular training to keep people safe
minormedication_management29 Jan 2020
one of the family members had found a tablet left in a person's home which had indicated that medicine had not been appropriately administered
minorcare_planning29 Jan 2020
some information, for example people's life histories or likes and dislikes were sent via secure email to members of staff without being included in the care plans
Note29 Jan 2020
Robust recruitment procedures including DBS checks, employment history and references.
Note29 Jan 2020
Registered manager conducted effective monthly audits of MARs and daily records with issues followed up in supervision.
Note29 Jan 2020
Service participated in a multi-agency project combating social isolation using assistive technology.
Note29 Jan 2020
Complaints were investigated promptly and improvements implemented, including additional competency checks.
Note29 Jan 2020
Care records contained detailed personal histories, preferences and diverse needs which were respected.
Note29 Jan 2020
People were treated with dignity and respect and supported to maintain independence.
Note29 Jan 2020
Staff demonstrated thorough understanding of the Mental Capacity Act 2005.
Note29 Jan 2020
Staff received regular supervisions, appraisals, spot checks and up-to-date training linked to the Care Certificate.
Note29 Jan 2020
Medicines were administered safely with regular competency checks; MAR records were accurate and complete.
Note29 Jan 2020
Risks to people had been identified, assessed and managed safely with clear guidance to staff using least restrictive methods.
minorcommunication_with_families29 Jan 2020
Their administration is poor. I had a new one (carer) recently and she had to walk up and down for ages looking for my address. The company hadn't given her any directions.
minormissed_or_late_visits29 Jan 2020
some people told us that the timing of their calls was sometimes delayed by traffic and they were not always informed about delays.