Lincoln Healthcare Group Limited

GoodRated 7 Aug 2023Home care · Newcastle Upon Tyne

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note1 Dec 2017
Involvement in care decisions
Note1 Dec 2017
Dignity and respect
Note1 Dec 2017
Kindness and compassion

effective

Note1 Dec 2017
Nutrition and healthcare access
Note1 Dec 2017
Mental Capacity Act / consent
Note1 Dec 2017
Supervision and support

Other

Note8 Jul 2023
Complaints resolved promptly; open communication channels between management, staff and people using the service.
Note8 Jul 2023
Effective multi-agency working and continuous improvement with a clear strategic plan.
Note8 Jul 2023
Clear duty of candour policy and transparent culture evidenced during inspection.
Note8 Jul 2023
Positive, inclusive and empowering culture; strong family and person feedback about management and staff.
Note8 Jul 2023
Effective infection prevention and control; appropriate use of PPE confirmed by people using the service.
Note8 Jul 2023

responsive

Note1 Dec 2017
Responsiveness to changing needs
Note1 Dec 2017
Complaints handling
Note1 Dec 2017
Care planning and review

well_led

Note1 Dec 2017
Staff engagement and culture
Note1 Dec 2017
Leadership and management
Note1 Dec 2017
Governance and quality audits

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: NE5 1NB
Registered manager: Young, Nicola
Local authority: Newcastle upon Tyne
Region: North East
City: Newcastle Upon Tyne
Last CQC check: 08/Jul/2023 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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