Start Service - Broxtowe, Gedling and Rushcliffe Locality

Nottingham, NG2 · Established 14/0 · Operated by Nottinghamshire County Council

A CQC-regulated home-care provider serving Nottingham, registered since 14/0. Rated Good at its most recent CQC inspection (26/01/2019).

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What the CQC found

The five questions inspectors ask, and how Start scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Complaints procedure was transparent and accessible; no complaints recorded in the previous year, with multiple compliments received.”
CQC inspection report, Jan 2020

“Robust quality monitoring systems in place including customer satisfaction surveys, staff questionnaires, support plan audits and annual quality audits with action plans.”
CQC inspection report, Jan 2020

“Staff respected people's cultural, religious and individual characteristics, including use of translators and dignity champion accreditation.”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Start Service - Broxtowe, Gedling and Rushcliffe Locality was rated Good across all five key questions at its announced inspection on 22 March 2016. The short-term reablement service demonstrated strong person-centred practice, effective staffing management, a…
Jun 2019
Good
Start Service – Broxtowe, Gedling and Rushcliffe Locality, a short-term reablement homecare service, was rated Good across all five key questions at its December 2018 inspection, maintaining the rating from its previous inspection in 2016. No significant failu…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Start does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NG2 6BJ in Nottingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NG2

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Registered manager: Woolley, Samantha

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