Operated by Aqua Robson Care Ltd

Aqua Robson Care Thurrock

GoodRated 19/08/2023Home care · Grays

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note19 Aug 2023
Compliments received from external healthcare professionals praising care quality
Note19 Aug 2023
No missed care calls reported; relatives confirmed staff always arrived on time
Note19 Aug 2023
People referred promptly to healthcare professionals and families contacted immediately about health concerns
Note19 Aug 2023
Strong safeguarding awareness with clear escalation processes understood by all staff
Note19 Aug 2023
Effective quality audit system including monthly reports to analyse themes and trends
Note19 Aug 2023
Visible, approachable management conducting regular spot checks and maintaining frequent staff contact
Note19 Aug 2023
Staff up to date with mandatory training and competency-assessed before administering medicines
Note19 Aug 2023
Detailed and personalised care plans reviewed regularly and co-produced with families and health professionals
Note19 Aug 2023
Safe recruitment practices with DBS checks completed and immediate corrective action taken on identified gaps
Note19 Aug 2023
Positive feedback from relatives praising staff who go above and beyond and treat service users like family
minorend_of_life_care19 Aug 2023
There was limited information in the support plans we reviewed relating to people's end of life wishes. The registered manager told us they will review this.
minorrecord_keeping19 Aug 2023
Minor improvements were needed to staff recruitment files to ensure they meet regulation. For example, staff files did not include staff's proof of address.