Operated by One To One Home Care Limited

One to One Homecare Limited

GoodRated 13/07/2022Home care · Wellington

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Other

Note13 Jul 2022
Service flexible and person-centred, supporting people's choice, control and independence in line with Right Support, Right Care, Right Culture
Note13 Jul 2022
Clear management structure with audits, spot checks and quality monitoring surveys showing high satisfaction
Note13 Jul 2022
Open and approachable management with 'Open office' sessions for staff and people
Note13 Jul 2022
Strong infection prevention practices including PPE use and COVID-19 testing
Note13 Jul 2022
Clear medicine administration records and specific training including epilepsy rescue medication
Note13 Jul 2022
Risks assessed, monitored and managed well, with professional advice (e.g. SaLT) incorporated into support plans
Note13 Jul 2022
Small consistent staff teams who knew people well, providing person-centred care
Note13 Jul 2022
Safe recruitment with checks and references taken up before staff started work
Note13 Jul 2022
Staff knew how to recognise and report abuse and people felt safe with the staff who supported them
minorgovernance13 Jul 2022
team leaders used to meet regularly but this had stopped during the pandemic and had not been reinstated. One team leader said they thought the reintroduction of these meetings would be beneficial
minorstaffing_levels13 Jul 2022
The provider had experienced difficulty in recruiting new staff and had been pro-active in making changes to ensure people received their care and support. Changes had included reducing the number of…
minormedication_management13 Jul 2022
we found that stocks available to people did not always reflect the numbers recorded. We discussed this with the registered manager who gave assurances that stock checks would be added to the monthly…

safe

Note13 Jul 2022
Preventing and controlling infection
Note13 Jul 2022
Using medicines safely
Note13 Jul 2022
Staffing and recruitment
Note13 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note13 Jul 2022
Systems and processes to safeguard people from the risk of abuse

well_led

Note13 Jul 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note13 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note13 Jul 2022
How the provider understands and acts on the duty of candour
Note13 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: TA21 0LS
Registered manager: Elliott, Adrian
Local authority: Somerset
Region: South West
City: Wellington
Last CQC check: 13/Jul/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

DLS SW England Regional Office

Run by DLS Social & Healthcare Ltd

Good4.4 km awaySomerset

Registered manager: Allali, Charazed

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