Operated by Linday Multi Services Limited

Linday Office

Requires improvementRated 4 May 2023Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Apr 2023
Staff support: induction, training, skills and experience
Note5 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet

Note5 Apr 2023
Office staff received care training to provide cover during staff shortages.
Note5 Apr 2023
People's communication needs were assessed and alternative formats were available on request.
Note5 Apr 2023
The registered manager was open, transparent and understood duty of candour responsibilities.
Note5 Apr 2023
Complaints were investigated and actions taken to mitigate reoccurrence.
Note5 Apr 2023
Infection prevention and control measures were in place and staff had good access to PPE.
Note5 Apr 2023
The service worked effectively with external health professionals including district nurses and GPs.

Note5 Apr 2023
End of life care and support
Note5 Apr 2023
Improving care quality in response to complaints or concerns
Note5 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Apr 2023
Meeting people's communication needs
Note5 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Apr 2023
Working in partnership with others
Note5 Apr 2023
How the provider understands and acts on the duty of candour
Note5 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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