Operated by Wealden Community Care Limited

Wealden community Care Limited

GoodRated 3 Jan 2023Home care · Heathfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Mar 2023
Staff support: induction, training, skills and experience

Note1 Mar 2023
End of life care training provided to staff; care plans included future planning sections referencing LPA and RESPECT forms.
Note1 Mar 2023
Cultural and faith needs recorded in care plans with adjustments made as needed; equality characteristics acknowledged throughout.
Note1 Mar 2023
Regular feedback mechanisms for people, relatives and staff including questionnaires, telephone calls, supervision meetings and team meetings.
Note1 Mar 2023
Strong working relationships with health and social care professionals including GPs, district nurses, SaLT, occupational therapists and social workers.
Note1 Mar 2023
Robust auditing processes overseen by registered manager covering care plans, medicines, environment and quality, with immediate action on gaps.

Note1 Mar 2023
End of life care and support
Note1 Mar 2023
Improving care quality in response to complaints or concerns
Note1 Mar 2023
Meeting people's communication needs
Note1 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Mar 2023
Learning lessons when things go wrong
Note1 Mar 2023
Preventing and controlling infection
Note1 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Mar 2023
Staffing and recruitment
Note1 Mar 2023
Assessing risk, safety monitoring and management; using medicines safely

Note1 Mar 2023
Working in partnership with others
Note1 Mar 2023
How the provider understands and acts on the duty of candour
Note1 Mar 2023
Promoting a positive culture; managers and staff clear about roles; continuous learning; engaging people and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info