Note24 Jan 2021
Consistent staffing with regular staff rotas communicated in advance and cover arrangements in place
Note24 Jan 2021
End of life care supported appropriately with additional staff training provided when required
Note24 Jan 2021
Medicines managed safely with clear recording and staff responsibilities documented in care plans
Note24 Jan 2021
Approachable registered manager who conducted regular spot checks, welfare visits and quality assurance interviews
Note24 Jan 2021
Strong person-centred culture with staff demonstrating caring attitudes and respect for dignity, privacy and religious beliefs
Note24 Jan 2021
Personalised, detailed care plans updated promptly in response to changing needs and service user feedback
Note24 Jan 2021
Comprehensive staff induction including classroom theory, practical sessions, and shadowed shifts
Note24 Jan 2021
Robust safeguarding procedures well understood by staff; no safeguarding concerns raised since operational
minorgovernance24 Jan 2021
There were systems for annual audit of care files and staff records with dates set for their completion but these had not yet been completed.
minorrecord_keeping24 Jan 2021
records showed that there were time delays between staff being interviewed, references being checked and DBS checks being completed.
minorrecord_keeping24 Jan 2021
Staff recruitment practices ensured that suitable staff were employed, however records of staff recruitment were not always clear.
Note29 Jan 2020
Contingency staffing arrangements via affiliated agency to cover sickness and sudden need
Note29 Jan 2020
Quality assurance through monthly care plan checks, telephone monitoring, annual surveys and directors' audits
Note29 Jan 2020
Positive staff culture with supervision, progression encouragement and director-led staff development vision
Note29 Jan 2020
Provider worked within MCA 2005 principles; consent obtained and capacity assessments undertaken
Note29 Jan 2020
Robust safeguarding oversight with registered manager monitoring records, incidents and daily notes
Note29 Jan 2020
Comprehensive induction using Care Certificate and ongoing training including end of life care, diabetes management and vital signs monitoring
Note29 Jan 2020
Strong multi-agency communication with health and social care professionals, including timely updates on changing needs
Note29 Jan 2020
Detailed, person-centred care plans capturing culture, religion, language, dietary preferences and mobility aids
Note29 Jan 2020
Registered manager frequently worked alongside staff in the field, acting as role model and checking competency
Note29 Jan 2020
People described staff and registered manager as kind, friendly, punctual and flexible, accommodating same-day requests