Elite Care and Support Services

Birmingham, B12 · Established 20/0 · Operated by Elite Care Homes Ltd

A CQC-regulated home-care provider serving Birmingham, registered since 20/0. Rated Requires improvement at its most recent CQC inspection (Dec 2019).

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What the CQC found

The five questions inspectors ask, and how Elite scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The provider worked collaboratively with external agencies including safeguarding authority and community health teams.”
CQC inspection report, Oct 2021

“The provider was open and co-operative during the inspection and receptive to feedback.”
CQC inspection report, Oct 2021

“The service had a diverse staffing team with regard for the Equality Act and people's cultural and religious backgrounds.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Requires improvement
This focused KLOE inspection of 278 Moseley Road found repeated breaches of Regulations 12 and 17, with ongoing failures in risk management, medicines administration, and ineffective quality auditing systems. Some improvements were noted under the new manager,…
Oct 2021
Requires improvement
This KLOE inspection of 278 Moseley Road (February 2018) found the service Requires Improvement overall, with Well-led rated Inadequate due to the absence of a registered manager since June 2017, ineffective governance, falsified records, and failure to submit…
Oct 2020
Not rated
This was the first inspection of 278 Moseley Road since registration in August 2014, conducted when the service had only been operating for six weeks and supporting two people in a supported living setting. No ratings were awarded across all five key questions…
Jan 2020
Good
278 Moseley Road, a supported living service for three people, was rated Good overall but Requires Improvement for well-led, primarily due to inadequate medicine record-keeping and quality assurance systems that failed to identify gaps in medicines administrat…
Sept 2019
Requires improvement
278 Moseley Road, a supported living service for people with learning disabilities and/or mental health conditions, was rated Requires Improvement overall at its February 2019 inspection, with previous breaches of Regulations 12 and 17 now met but quality assu…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Elite does

✓Community services - Nursing
✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B12 0HG in Birmingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B12

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