Hands In Harmony Home Care Services Limited

GoodRated 1 Apr 2024Home care · Bedford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

22 findings

Other

Note4 Jan 2024
Strong inclusion and diversity focus, including faith-matching of staff to people with specific cultural and religious needs.
Note4 Jan 2024
Proactive incident learning, including introducing a new hospital-admission verification policy to prevent missed care calls.
Note4 Jan 2024
Sufficient, reliable staffing with people consistently seeing regular carers, and flexible management cover when staff ran late.
Note4 Jan 2024
Effective 'you said we did' feedback scheme demonstrating active listening and responsive service improvements.
Note4 Jan 2024
Medicines managed safely with regular competency assessments and auditing of medication administration.
Note4 Jan 2024
Nominated individual participated in the NICE Working Group that authored the Intermediate Care including Reablement Guideline, grounding the service in national best practice.
Note4 Jan 2024
Strong multi-agency partnerships with Falls Teams, OTs, Physiotherapists, GP practices, pharmacies, Red Cross, and the Fire Service.
Note4 Jan 2024
Robust and comprehensive auditing systems embedded across all areas of care, with best practice shared proactively with staff.
Note4 Jan 2024
In the previous 12 months, the service enabled 121 people to become completely self-caring through tailored reablement support.
Note4 Jan 2024
Exceptional person-centred culture with staff consistently going above and beyond, including purchasing personal goods for people from their own money and sitting with end-of-life patients overnight.

safe

Note4 Jan 2024
Learning lessons when things go wrong
Note4 Jan 2024
Preventing and controlling infection
Note4 Jan 2024
Using medicines safely
Note4 Jan 2024
Staffing levels and safe recruitment
Note4 Jan 2024
Ensuring consent to care and treatment in line with MCA
Note4 Jan 2024
Assessing risk, safety monitoring and management
Note

well_led

Note4 Jan 2024
Working in partnership with others
Note4 Jan 2024
Continuous learning and improving care
Note4 Jan 2024
Engaging and involving people, public and staff considering equality characteristics
Note4 Jan 2024
Managers and staff clear on roles, quality performance, risks and duty of candour
Note4 Jan 2024
Promoting a positive, person-centred, open and inclusive culture