Hands In Harmony Home Care Services Limited

GoodRated 11 Jul 2023Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note7 Nov 2023
People encouraged to provide feedback both formally and informally
Note7 Nov 2023
Service worked within principles of the Mental Capacity Act
Note7 Nov 2023
Positive, inclusive culture promoted by management with good staff communication and supervision
Note7 Nov 2023
Effective audits and call monitoring systems used to drive improvements
Note7 Nov 2023
Staff understood signs of abuse and how to report them
Note7 Nov 2023
Medicines administration accurately recorded and staff trained in this area
Note7 Nov 2023
Safe recruitment measures in place including DBS checks, identity checks and employment references
Note7 Nov 2023
People felt safe and reported positive experiences with consistent, timely staff visits

Note7 Nov 2023
Working in partnership with others
Note7 Nov 2023
Continuous learning and improving care
Note7 Nov 2023
Engaging and involving people using the service, the public and staff
Note7 Nov 2023
Managers and staff being clear about their roles and understanding quality performance
Note7 Nov 2023
How the provider understands and acts on the duty of candour
Note7 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering