Tamworth Home Care Limited

Requires improvementRated 20/08/2025Home care · Atherstone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Sept 2023
Staff work with other agencies to provide consistent, effective, timely care
Note8 Sept 2023
Staff support: induction, training, skills and experience

Note8 Sept 2023
People's plans of care contained an 'About me' section giving staff personal information about people and their interests.
Note8 Sept 2023
A care call monitoring system was in place with senior care staff oversight.
Note8 Sept 2023
The registered manager was receptive to feedback from local authority quality monitoring visits and CQC inspection.
Note8 Sept 2023
Staff worked within the principles of the Mental Capacity Act and understood the importance of gaining consent.
Note8 Sept 2023
Staff respected and promoted people's privacy, dignity and independence during personal care.
Note

Note8 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note8 Sept 2023
Improving care quality in response to complaints or concerns
Note8 Sept 2023
Meeting people's communication needs
Note8 Sept 2023
Planning personalised care to ensure people have choice and control

Note8 Sept 2023
Learning lessons when things go wrong
Note8 Sept 2023
Preventing and controlling infection
Note8 Sept 2023
Using medicines safely
Note8 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note8 Sept 2023
Staffing and recruitment
Note8 Sept 2023
Assessing risk, safety monitoring and management

Note8 Sept 2023
Continuous learning and improving care; Working in partnership with others
Note8 Sept 2023
Engaging and involving people using the service, the public and staff
Note8 Sept 2023
How the provider understands and acts on the duty of candour
Note8 Sept 2023
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info