Care Link Northern Limited

GoodRated 19/01/2023Home care · Hartlepool

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

22 findings

Other

Note12 Dec 2025
Strong working relationships maintained with health and social care professionals.
Note12 Dec 2025
Staff were passionate about care outcomes and took ownership of their practice.
Note12 Dec 2025
Effective infection prevention and control systems were in place.
Note12 Dec 2025
The service operated within the principles of the Mental Capacity Act 2005.
Note12 Dec 2025
Risk assessments and risk management plans were in place for all people supported.
Note12 Dec 2025
Staff had good safeguarding knowledge and appropriate training.
Note12 Dec 2025
Safe recruitment systems were in operation, with shortfalls being actively addressed.
Note12 Dec 2025
Effective systems were in place to ensure no calls were missed.
Note12 Dec 2025
Medicines management was effective and closely monitored, with appropriately trained staff.
Note12 Dec 2025
People and relatives reported extremely high satisfaction, describing staff as going above and beyond in delivering care.
minorleadership12 Dec 2025
Action plans had not been developed but the registered manager could clearly discuss what steps they were taking to make enhancements to the service.
moderatestaff_training12 Dec 2025
They knew supervision and staff training had gaps so had put measures in place to resolve them alongside re-starting the completion of the audit tools.
moderatesupervision_appraisal12 Dec 2025
They knew supervision and staff training had gaps so had put measures in place to resolve them alongside re-starting the completion of the audit tools.
moderaterecord_keeping12 Dec 2025
The office manager discussed how recently they had been reviewing care records to ensure these were up to date. They knew supervision and staff training had gaps.
moderategovernance12 Dec 2025
The provider had governance arrangements in place but due to staffing pressures the registered manager and team had not been able to fully complete the related documents.

safe

Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse; Using medicines safely
Note12 Dec 2025
Staffing and recruitment

well_led

Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with others
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Managers and staff being clear about their roles, and understand quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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