Note6 Apr 2023
Relatives were kept up to date about incidents when they occurred.
Note6 Apr 2023
Safe recruitment procedures were in place.
Note6 Apr 2023
The service worked well with other agencies to safeguard people from abuse.
Note6 Apr 2023
Relatives confirmed people felt safe, with one stating 'Absolutely I think [Name of person] is safe.'
Note6 Apr 2023
Staff understood how to identify and report abuse internally and externally, including to the local authority.
Note6 Apr 2023
Effective safeguarding systems and processes were in place and being followed.
minorcare_planning6 Apr 2023
One of the guidelines we reviewed had not been updated to reflect the current support for the person, the manager updated this during the inspection.
moderategovernance6 Apr 2023
At the time of our inspection there was not a registered manager in post. There was a manager in post who had applied to become the registered manager.
Note5 Apr 2022
Positive risk-taking encouraged and people involved in managing risks to themselves
Note5 Apr 2022
Service worked in partnership with other health and social care organisations
Note5 Apr 2022
Person-centred one-page profiles available to support new and temporary staff
Note5 Apr 2022
Effective infection prevention and control measures with PPE used in line with guidance
Note5 Apr 2022
New manager visible, approachable and had a clear action plan within a month of post
Note5 Apr 2022
Staff knew people well, promoted privacy, dignity and culturally appropriate care
Note5 Apr 2022
Staff understood and implemented STOMP principles to avoid over-medication
minorinfection_control5 Apr 2022
Relatives had some mixed views about staff use of personal protective equipment (PPE) such as wearing of masks.
minorcommunication_with_families5 Apr 2022
Some relatives had not spoken with management in the past
moderatesafeguarding5 Apr 2022
Some staff members felt they had raised concerns which had not always been acted upon in the past.