Voyage (DCA) Somerset & Devon

Bridgwater, TA6 · Established 03/1 · Operated by Voyage 1 Limited

A CQC-regulated home-care provider serving Bridgwater, registered since 03/1. Rated Good at its most recent CQC inspection (25/03/2022).

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What the CQC found

The five questions inspectors ask, and how Voyage scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Relatives were kept up to date about incidents when they occurred.”
CQC inspection report, Apr 2023

“The service worked well with other agencies to safeguard people from abuse.”
CQC inspection report, Apr 2023

“Relatives confirmed people felt safe, with one stating 'Absolutely I think [Name of person] is safe.'”
CQC inspection report, Apr 2023

Inspection history

The trajectory matters as much as the latest rating.

Apr 2023
Insufficient evidence to rate
This targeted inspection of Voyage (DCA) Somerset & Devon focused solely on safeguarding systems following a concern, finding effective processes in place with no evidence of harm to people. The overall and safe ratings remain 'Inspected but not rated' as the…
Apr 2022
Good
This focused inspection of Voyage (DCA) Somerset & Devon found the service remained Good in Safe and Well-led, despite historical issues with unstable management, high staff turnover and reliance on agency staff. A newly appointed manager was actively addressi…
Oct 2021
Not rated
Jul 2019
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Voyage does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TA6 6DF in Bridgwater. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TA6

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