Operated by Springfield Home Care Services Limited

Springfield Healthcare (North Yorkshire & York)

GoodRated 26/10/2022Home care · Leeds

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

17 findings

Note26 Oct 2022
Accidents and incidents analysed for patterns and trends to minimise risk
Note26 Oct 2022
Open and inclusive culture with duty of candour understood and applied
Note26 Oct 2022
Improved governance systems with regular audits and up-to-date records
Note26 Oct 2022
Staff trained in safeguarding and able to raise concerns appropriately
Note26 Oct 2022
Robust recruitment and selection procedures ensured suitable staff were employed
Note26 Oct 2022
Medicines managed and administered safely with regular competency checks
Note26 Oct 2022
Risk assessments improved with more directions for staff to follow
Note26 Oct 2022
Care plans covered all aspects of people's lives and preferences
Note26 Oct 2022
People received person-centred support and staff knew people well

Note26 Oct 2022
Preventing and controlling infection
Note26 Oct 2022
Staffing and recruitment
Note26 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Oct 2022
Using medicines safely
Note26 Oct 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note26 Oct 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note26 Oct 2022
How the provider understands and acts on the duty of candour
Note26 Oct 2022
Registered managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info