Operated by Kumari Care Limited

Kumari Care

GoodRated 29/03/2023Home care · Bath

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note29 Mar 2023
Quality monitoring systems in place covering medicines, supervisions, complaints and training with action tracking.
Note29 Mar 2023
Adequate PPE stock available and staff trained in infection prevention and control.
Note29 Mar 2023
Accidents and incidents recorded with actions to prevent reoccurrence, and learning shared via email, newsletters and spot checks.
Note29 Mar 2023
Strong working relationships with local healthcare professionals, with positive feedback on communication and responsiveness.
Note29 Mar 2023
Electronic care planning system implemented, enabling real-time oversight of records and responsive updates.
Note29 Mar 2023
Staff supported people with person-centred values of privacy, dignity and independence, with consistency of regular carers.
Note29 Mar 2023
Medicines were managed safely with staff training and competency checks in place.
Note29 Mar 2023
People's needs and risks were recorded in care plans with regularly reviewed risk assessments, including moving and handling and pressure ulcer prevention.
moderatestaffing_levels29 Mar 2023
Staffing had been a challenge for the provider. They told us they were struggling to attract new staff and some packages of care had been handed safely back to the local authority.
moderatemissed_or_late_visits29 Mar 2023
They are short staffed especially at weekends. They don't phone to let you know when people are late.
criticalsafeguarding29 Mar 2023
We found some historical safeguarding incidents which had not been notified to CQC... CQC had not been informed in all cases.
criticalgovernance29 Mar 2023
There was no registered manager in post and the service had been without a registered manager since 2021.