Note11 Aug 2023
Incidents used as learning opportunities, e.g. near-choking event led to 'safe swallowing' training for staff.
Note11 Aug 2023
Active community engagement including local partnerships for meals, day centre social events, and university-developed dignity training.
Note11 Aug 2023
Robust quality assurance including audits, accident/incident reviews, statutory notifications, and ongoing provider meetings.
Note11 Aug 2023
Positive, person-centred culture with staff feeling empowered, supported via counselling services, and engaged through team meetings.
Note11 Aug 2023
Staffing levels were flexible and responsive; office staff were trained to provide care, ensuring continuity with familiar staff.
Note11 Aug 2023
Medicines were managed safely with staff competency checks; controlled drugs managed per regulations; body maps used for topical creams.
Note11 Aug 2023
Risk assessments were comprehensive, covering mobility, skin integrity, environmental factors, and a non-injury falls lifting service.
Note11 Aug 2023
People felt safe and trusted staff implicitly, with robust safeguarding knowledge and reporting processes in place.
Note30 Oct 2021
Links with external organisations including Alzheimer's charity and Social Care Commitment
Note30 Oct 2021
Audits completed across care files, medicines, accidents, complaints and record keeping
Note30 Oct 2021
Management team regularly worked alongside care workers and had detailed knowledge of people
Note30 Oct 2021
Responsive complaints process in place with outcomes clearly recorded
Note30 Oct 2021
Staff described as caring, punctual and knowledgeable about people's life histories and preferences
Note30 Oct 2021
Person-centred care plans individual to each person, reviewed regularly in people's homes
Note30 Oct 2021
Service working within principles of the Mental Capacity Act with best interest decisions documented
Note30 Oct 2021
Staff received induction, ongoing training, regular supervision and personal development opportunities
Note30 Oct 2021
Medicines administered safely by trained staff with regular competency checks
Note30 Oct 2021
Staff trained in safeguarding, recruited safely with DBS checks and verified references
minorcare_planning30 Oct 2021
Care plans did not consistently provide a detailed description of the actions needed to reduce an identified risk.
Note15 Mar 2019
People and families involved in care decisions and recruitment of staff
Note15 Mar 2019
Staff received role-specific training including diabetes, dementia and end of life care
Note15 Mar 2019
Accidents and incidents used as reflective learning opportunities to drive service improvements
Note15 Mar 2019
Effective multi-agency collaboration including occupational therapy, district nurses and safeguarding teams
Note15 Mar 2019
Open, transparent management culture with visible leadership who also undertook care visits
Note15 Mar 2019
Medicines administered safely by trained staff with regular competency checks
Note15 Mar 2019
Person-centred care and support plans recognising cultural, religious and lifestyle choices
Note15 Mar 2019
Robust staff recruitment checks including reference verification and criminal record checks
Note15 Mar 2019
People consistently described staff as kind, reliable and giving them enough time to meet their needs
minorgovernance15 Mar 2019
We found one incident were the policy had not been followed and the registered manager told us they would investigate and take any necessary actions.