Operated by Mach Care Solutions Limited

Mach Care Solutions (Birmingham)

GoodRated 11 Jul 2025Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Sept 2023
Staff support: induction, training, skills and experience
Note2 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note2 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Sept 2023
Staff sought verbal consent before providing care and support to people.
Note2 Sept 2023
PPE stocks were available and many people confirmed staff wore appropriate PPE.
Note2 Sept 2023
Supervision and one-to-one meetings were in place to support staff development.
Note2 Sept 2023
Many people and relatives reported staff were kind, friendly and promoted independence.
Note2 Sept 2023
Staff received induction training in line with the Care Certificate standards.
Note2 Sept 2023
Pre-employment checks including DBS and references were in place for all staff.

Note2 Sept 2023
End of life care and support
Note2 Sept 2023
Meeting people's communication needs
Note2 Sept 2023
Improving care quality in response to complaints or concerns
Note2 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Sept 2023
Preventing and controlling infection
Note2 Sept 2023
Staffing and recruitment
Note2 Sept 2023
Using medicines safely
Note2 Sept 2023
Assessing risk, safety monitoring and management
Note2 Sept 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note2 Sept 2023
Working in partnership with others
Note2 Sept 2023
Continuous learning and improving care
Note2 Sept 2023
Engaging and involving people using the service, the public and staff
Note2 Sept 2023
How the provider understands and acts on the duty of candour
Note2 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements