Operated by Mercie Grace Care Limited

Mercie Grace

Requires improvementRated 12 Jun 2023Home care · Leicester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Dec 2023
Is consent to care and treatment always sought in line with legislation and guidance?
Note13 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note13 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Dec 2023
Staff support: induction, training, skills and experience

Note13 Dec 2023
The provider worked effectively with external health and social care professionals to support people's health needs.
Note13 Dec 2023
People were involved as fully as possible in discussions and decisions about their care.
Note13 Dec 2023
There was a positive and open culture with strong commitment from the management team to make improvements.
Note13 Dec 2023
Staff followed safe infection prevention and control practices and used PPE appropriately.
Note13 Dec 2023
Complaints and incidents were investigated with actions taken to make improvements.
Note13 Dec 2023

Note13 Dec 2023
End of life care and support
Note13 Dec 2023
Improving care quality in response to complaints or concerns
Note13 Dec 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note13 Dec 2023
Meeting people's communication needs
Note13 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Dec 2023
Preventing and controlling infection
Note13 Dec 2023
Using medicines safely
Note13 Dec 2023
Staffing and recruitment
Note13 Dec 2023
Assessing risk, safety monitoring and management
Note13 Dec 2023
Systems and processes to safeguard people from the risk of abuse and avoidable harm; Learning lessons when things go wrong

Note13 Dec 2023
Working in partnership with others
Note13 Dec 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note13 Dec 2023
How the provider understands and acts on the duty of candour
Note13 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note13 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care