Operated by Novus Care Limited

Novus Care Limited - Surrey

GoodRated 24/05/2019Home care · Cranleigh

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 May 2019
Ensuring people are well treated and supported; equality and diversity
Note24 May 2019
Respecting and promoting people's privacy, dignity and independence
Note24 May 2019
Supporting people to express their views and be involved in making decisions about their care

Note24 May 2019
Ensuring consent to care and treatment in line with law and guidance
Note24 May 2019
Supporting people to live healthier lives, access healthcare services and support
Note24 May 2019
Staff working with other agencies to provide consistent, effective, timely care
Note24 May 2019
Supporting people to eat and drink enough with choice in a balanced diet
Note24 May 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 May 2019
Staff skills, knowledge and experience

Note29 Jan 2020
No complaints received in 2016; people and relatives felt confident raising concerns with the management team
Note29 Jan 2020
Management team described as approachable, supportive, and responsive by both staff and external professionals
Note29 Jan 2020
Strong partnership working with local authority, district nurses, GPs, and day centres to promote wellbeing
Note29 Jan 2020
Regular quality assurance including spot checks, telephone monitoring, surveys, and annual quality assurance exercise
Note29 Jan 2020
Staff demonstrated good understanding of Mental Capacity Act 2005 and always sought consent before providing care
Note

Note24 May 2019
Improving care quality in response to complaints or concerns
Note24 May 2019
End of life care and support
Note24 May 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note24 May 2019
Continuous learning and improving care
Note24 May 2019
Working in partnership with others
Note24 May 2019
Engaging and involving people using the service, the public and staff
Note24 May 2019
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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