Novus Care Limited - Surrey

Cranleigh, GU6 · Established 2014

A CQC-regulated home-care provider serving Cranleigh, registered since 2014. Rated Good at its most recent CQC inspection (24/05/2019).

Get a quote →+ Add to compare Talk to a human about this agency

What the CQC found

The five questions inspectors ask, and how Novus scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“No complaints received in 2016; people and relatives felt confident raising concerns with the management team”
CQC inspection report, Jan 2020

“Management team described as approachable, supportive, and responsive by both staff and external professionals”
CQC inspection report, Jan 2020

“Strong partnership working with local authority, district nurses, GPs, and day centres to promote wellbeing”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Novus Care Limited received a Good rating across all five key questions at its first CQC inspection since registering in July 2014. The service demonstrated safe, person-centred care delivered by well-trained, consistently allocated staff, supported by effecti…
May 2019
Good
Novus Care Limited was rated Good overall at its April 2019 inspection, providing safe, caring, responsive, and well-led domiciliary care to 41 people. The single area requiring improvement was staff training, as some staff had not completed essential or refre…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Novus does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at GU6 8RL in Cranleigh. Service area not formally published; we recommend asking the agency directly when requesting a quote.

GU6

Comparable agencies nearby

Bright Care Cranleigh

Run by Bright Care at Home Ltd

Good0.1 km awaySurrey

Registered manager: Bright, Laura

Green Arrow Homecare LTD

Run by Green Arrow Homecare Ltd

Good0.3 km awaySurrey

Registered manager: Hill, Robyn

Voss Care Group LTD

Not rated0.3 km awaySurrey

Registered manager: Gwindi, Blessing

Like the look of Novus? Let us get you a quote.

We'll contact them with your needs and bring back the answer. Free, no commitment.

Request a quote →