Operated by Support & Connections Ltd

Support & Connections Office

GoodRated 10 Feb 2019Home care · Melton Mowbray

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Oct 2019
Respecting and promoting people's privacy, dignity and independence
Note2 Oct 2019
Supporting people to express their views and be involved in making decisions about their care
Note2 Oct 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Oct 2019
Ensuring consent to care and treatment in line with law and guidance
Note2 Oct 2019
Staff working with other agencies to provide consistent, effective, timely care
Note2 Oct 2019
Staff support: induction, training, skills and experience
Note2 Oct 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
Business continuity planning was in progress, including identified cover staff from another service.
Note30 Oct 2021
Risk assessments were in place and staff were knowledgeable about their content, e.g. choking risk management.
Note30 Oct 2021
The person using the service was actively involved in developing the service itself.
Note30 Oct 2021
Staff received regular individual supervisions approximately every three months and monthly group staff meetings.
Note30 Oct 2021
Complaints procedure was provided in an easy-read pictorial format to support accessibility.
Note30 Oct 2021

Note2 Oct 2019
Improving care quality in response to complaints or concerns
Note2 Oct 2019
Meeting people's communication needs
Note2 Oct 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Oct 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note2 Oct 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Oct 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info