Requires improvement

TPS Healthcare

Leeds, LS11 · Established 14/0 · Operated by Team Personnel Solutions Limited

A CQC-regulated home-care provider serving Leeds, registered since 14/0. Rated Requires improvement at its most recent CQC inspection (Feb 2020).

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What the CQC found

The five questions inspectors ask, and how TPS scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The service demonstrated flexibility, sending additional carers when people were unwell and staying beyond scheduled visit times.”
CQC inspection report, Jan 2021

“Staff had developed therapeutic relationships with people, including consideration of cultural and religious needs.”
CQC inspection report, Jan 2021

“Care plans were written in a person-centred way, incorporating people's backgrounds, likes, dislikes, and religious and spiritual beliefs.”
CQC inspection report, Jan 2021

Inspection history

The trajectory matters as much as the latest rating.

Jan 2021
Inadequate
West Yorkshire (Team Personnel Solutions Limited) was rated Inadequate overall following an October 2015 inspection, with multiple regulatory breaches including failures in safeguarding, medicines management, recruitment, staff training, supervision, and gover…
Jun 2020
Requires improvement
TPS Healthcare was rated Requires Improvement overall following a March 2020 inspection, representing a deterioration from its previous Good rating, with breaches of Regulations 12, 17 and 18 identified relating to unsafe medication management, poor governance…
Jan 2020
Good
Team Personnel Solutions Limited (West Yorkshire) was rated Good across all five key questions at its July 2017 inspection, with people and relatives reporting kind, consistent and reliable care. Minor recommendations were made to strengthen daily recording pr…
Jan 2020
Requires improvement
Team Personnel Solutions (West Yorkshire) improved from Inadequate to Requires Improvement following six regulatory breaches identified in October 2015, demonstrating sufficient remediation in safeguarding, training, care planning and governance. Ratings of Re…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What TPS does

✓Community services - Nursing
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at LS11 9RT in Leeds. Service area not formally published; we recommend asking the agency directly when requesting a quote.

LS11

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