Note23 Jan 2021
The service demonstrated flexibility, sending additional carers when people were unwell and staying beyond scheduled visit times.
Note23 Jan 2021
Staff had developed therapeutic relationships with people, including consideration of cultural and religious needs.
Note23 Jan 2021
Care plans were written in a person-centred way, incorporating people's backgrounds, likes, dislikes, and religious and spiritual beliefs.
Note23 Jan 2021
Care was provided by consistent staff who were punctual, and families were notified of late arrivals.
Note23 Jan 2021
Staff were described as caring and treated people with dignity and respect by all relatives spoken with.
criticalstaff_competency23 Jan 2021
The service did not carry out the appropriate recruitment checks to ensure fit and proper persons were employed.
moderatecomplaints_handling23 Jan 2021
We saw complaints were not fully investigated and records in relation to staff conduct were not updated.
moderateconsent_capacity23 Jan 2021
Staff we spoke with also displayed a lack of understanding of mental capacity...they had not received training in this area.
moderatecare_planning23 Jan 2021
There was no record of care plans or risk assessments being reviewed on a regular basis.
moderaterecord_keeping23 Jan 2021
We looked in the staff member's file, there was no record of this disciplinary hearing...no record of the statement, the meeting or any record relating to this incident.
criticalgovernance23 Jan 2021
There were no audits in place of care files or other systems of safety...the provider did not gather information about the quality of their service from a variety of sources.
criticalsupervision_appraisal23 Jan 2021
There were no annual appraisals in place. The registered manager agreed that supervisions had not been happening as they had been busy providing care.
criticalstaff_training23 Jan 2021
There were no other records relating to ongoing training...no records held of when this training took place and who had received it.
criticalmedication_management23 Jan 2021
There were no medicine administration records [MAR] forms...it was not possible to confirm if people had been given their medicines.
criticalsafeguarding23 Jan 2021
Both staff members could not provide answers about recognising abuse...staff were not clear on recognising and responding to possible abuse.