Good

Fernways

Ilford, IG1 · Established 28/0 · Operated by London Borough of Redbridge

A CQC-regulated home-care provider serving Ilford, registered since 28/0. Rated Good at its most recent CQC inspection (Jun 2025).

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What the CQC found

The five questions inspectors ask, and how Fernways scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Complaints were recorded, responded to and actions taken to improve care were documented.”
CQC inspection report, Feb 2023

“People were supported to have maximum choice and control; Mental Capacity Act principles were followed.”
CQC inspection report, Feb 2023

“People and relatives were generally positive about care quality; the manager received numerous complimentary cards about staff.”
CQC inspection report, Feb 2023

Inspection history

The trajectory matters as much as the latest rating.

Aug 2025
Not rated
Date of assessment: 15 July 2025 to 25 July 2025. Fernways provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodat…
Feb 2023
Requires improvement
Fernways, an extra care housing personal care service in Ilford, was rated Requires Improvement overall due to regulatory breaches in medicines management (Regulation 12) and governance (Regulation 17), including missed care calls, absent PRN protocols, MAR ga…
Feb 2022
Not rated
This was a targeted COVID-19 IPC inspection of Fernways extra care service, which was inspected but not rated. Inspectors were assured on all eight IPC domains and found sufficient staffing with effective contingency planning.
Jan 2021
Not rated
Dec 2017
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Fernways does

✓Homecare agencies
✓Supported housing

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IG1 2EL in Ilford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IG1

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