Voyage (DCA) Solihull and Birmingham

Lichfield, WS14 · Established 2014

A CQC-regulated home-care provider serving Lichfield, registered since 2014. Rated Good at its most recent CQC inspection (Mar 2018).

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What the CQC found

The five questions inspectors ask, and how Voyage scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“24-hour on-call support provided strong backing for support workers at all times.”
CQC inspection report, Oct 2021

“Innovative staff initiatives, such as cookery sessions, recognised with a 'Staff of the year' award.”
CQC inspection report, Oct 2021

“Relatives felt complaints and concerns were dealt with promptly; only two written complaints received in 2017.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Voyage (DCA) Solihull and Birmingham maintained its Good rating across all five key questions at the February 2018 inspection, demonstrating safe, person-centred supported living for 23 people with complex needs. Minor issues around staff consistency and manag…
Jan 2021
Good
Voyage (DCA) Solihull and Birmingham was rated Good across all five key questions at its October 2015 inspection, demonstrating consistent, person-centred care for eight people with learning disabilities supported in their own homes and supported living. Minor…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Voyage does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at WS14 0QP in Lichfield. Service area not formally published; we recommend asking the agency directly when requesting a quote.

WS14

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