Operated by Agincare UK Limited

Agincare UK Weymouth

GoodRated 31/05/2023Home care · Portland

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note31 May 2023
91% service user satisfaction in Autumn 2022 survey; people would recommend the service
Note31 May 2023
Lessons learnt from accidents and incidents shared proactively via direct messages, supervision and team meetings
Note31 May 2023
Continuous professional development supported including apprenticeships and vocational qualifications
Note31 May 2023
Effective partnership working with occupational therapists, GP surgeries and social work teams
Note31 May 2023
Positive staff culture with high engagement; 96% positive staff survey score and strong team camaraderie
Note31 May 2023
Strong quality assurance with branch and provider-level audits and regular unannounced staff competency spot checks
Note31 May 2023
Robust recruitment and selection procedures including DBS checks and verified references
Note31 May 2023
Medicines managed safely with regular audits, competency assessments, and timely follow-up on omissions
Note31 May 2023
People felt safe and staff demonstrated good understanding of safeguarding signs and reporting procedures