Note12 Apr 2023
The service was working within the principles of the Mental Capacity Act as needed.
Note12 Apr 2023
Systems were in place to involve people, relatives and staff in how the service was run, including satisfaction surveys.
Note12 Apr 2023
Staff were recruited safely with pre-employment processes including application forms, interviews and references.
Note12 Apr 2023
The service had developed excellent links in the local community including dementia care and charity events.
Note12 Apr 2023
The service worked in partnership with several different organisations including health care professionals and local authority.
Note12 Apr 2023
Accidents and incidents were monitored closely, with details provided about any lessons learnt to prevent future re-occurrence.
Note12 Apr 2023
Staff displayed a good understanding about safeguarding and how to recognise potential concerns.
Note12 Apr 2023
People told us they felt safe as a result of the care they received, with positive relationships built between staff and clients.
moderatesafeguarding12 Apr 2023
Risk assessments were not always in place for staff to work whilst they were waiting for their DBS check to be returned.
moderateleadership12 Apr 2023
There is poor management and leadership. Some managers are unapproachable and there are issues with communication.
moderaterecord_keeping12 Apr 2023
Medicine related risk assessments and care plans were not always up to date, therefore we were not assured people received their medicines safely.
moderateinfection_control12 Apr 2023
some people confirmed it was not always worn when delivering care. One person said, 'They do, but not always.' Another person said, 'They don't always wear masks.'
moderatestaffing_levels12 Apr 2023
high sickness levels which impacts visits being on time, especially at weekend when we have less staff available.
moderatesupervision_appraisal12 Apr 2023
I've not had a spot check since the company took us over at the beginning of September. Another member of staff said 'Never had one.'
moderatestaff_competency12 Apr 2023
Never had one, the medicines are always wrong on the app we use and no matter how many times I report it nothing gets done.
criticalgovernance12 Apr 2023
evidence of audits was not provided despite numerous requests, even after the inspection. Quality audits were not in place.
criticalmedication_management12 Apr 2023
some people were prescribed paracetamol. We found the required 4 hour time interval between doses was not always observed. This meant people were at risk of potential overdoses.