Operated by Marcus & Marcus Limited

Marcus and Marcus Ltd

OutstandingRated 13/12/2023Home care · Enfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note13 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note13 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Dec 2023
Staff support: induction, training, skills and experience
Note13 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Dec 2023
Staff wellbeing and retention initiatives including bonuses, career pathways and additional training opportunities.
Note13 Dec 2023
Strong duty of candour culture with open, transparent incident review and learning embedded at all levels.
Note13 Dec 2023
Innovative use of telehealth technology in partnership with the NHS to monitor health data and reduce hospital admissions.
Note13 Dec 2023
Exceptionally positive feedback from relatives, commissioners and health/social care professionals about leadership, culture and outcomes.
Note13 Dec 2023
National Autistic Society Autism Accreditation achieved in 2022, demonstrating sector-leading autism practice.
Note

Note13 Dec 2023
Improving care quality in response to complaints or concerns
Note13 Dec 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note13 Dec 2023
Meeting people's communication needs
Note13 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Dec 2023
Engaging and involving people, the public and staff; working in partnership with others
Note13 Dec 2023
Managers and staff understanding quality performance, risks and regulatory requirements; continuous learning
Note13 Dec 2023
Duty of candour
Note13 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info