Operated by Executive 2000 Recruitment Ltd

E2K Care

GoodRated 9 Dec 2025Home care · Tiptree

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

Other

Note17 Aug 2023
Provider acted promptly during inspection to introduce new recruitment oversight system and submit retrospective notifications
Note17 Aug 2023
Staff felt valued, supported and able to make suggestions; management available on-call 24/7
Note17 Aug 2023
Good working relationships with external professionals and partners
Note17 Aug 2023
Effective audits and quality assurance checks completed across a wide range of areas
Note17 Aug 2023
Open, positive, person-centred culture with management leading by example and completing care visits
Note17 Aug 2023
Safe infection prevention and control measures employed, including adequate PPE
Note17 Aug 2023
Sufficient staffing levels with visits planned and delivered consistently, including proactive communication about late arrivals
Note17 Aug 2023
Medicines administered safely and recorded on a real-time electronic system with staff competency assessments in place
Note17 Aug 2023
Risk assessments were in place covering mobility, skin integrity, continence care and fire safety
Note17 Aug 2023
People felt safe and described kind, compassionate staff who consistently met their needs
moderaterecord_keeping17 Aug 2023
not all information was consistently filed in one place, which meant there were some missing employment checks which had not been identified.
criticalgovernance17 Aug 2023
Statutory notifications were not submitted to the CQC without delay. This was a breach of Regulation 18 Care Quality Commission (Registration) Regulations 2009.
criticalsafeguarding17 Aug 2023
these safeguarding notifications had not also been submitted to the CQC as required. The provider acted straight away during the inspection in response to our feedback.

safe

Note17 Aug 2023
Preventing and controlling infection
Note17 Aug 2023
Using medicines safely
Note17 Aug 2023
Assessing risk, safety monitoring and management
Note17 Aug 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note17 Aug 2023
Staffing and recruitment

well_led

Note17 Aug 2023
Working in partnership with others
Note17 Aug 2023
Engaging and involving people using the service, the public and staff
Note17 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Aug 2023
Continuous learning and improving care; duty of candour
Note17 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements