Operated by East Midlands Homecare Ltd

East Midlands Homecare Limited

GoodRated 17/08/2019Home care · Castle Donington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Aug 2019
Respecting and promoting people's privacy, dignity and independence
Note17 Aug 2019
Supporting people to express their views and be involved in making decisions about their care
Note17 Aug 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Aug 2019
Ensuring consent to care and treatment in line with law and guidance
Note17 Aug 2019
Staff working with other agencies to provide consistent, effective, timely care
Note17 Aug 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Aug 2019
Staff support: induction, training, skills and experience
Note17 Aug 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Aug 2019
Positive culture of continuous improvement led by an engaged registered manager.
Note17 Aug 2019
Quality assurance system including spot checks, audits and feedback gathering.
Note17 Aug 2019
Effective incident learning system including weekly staff newsletters and regular workshops.
Note17 Aug 2019
Strong partnership working with healthcare professionals, commissioners and the local safeguarding team.
Note17 Aug 2019
People and relatives were involved in care planning and reviews.

Note17 Aug 2019
End of life care and support
Note17 Aug 2019
Improving care quality in response to complaints or concerns
Note17 Aug 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Aug 2019
Meeting people's communication needs
Note17 Aug 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Aug 2019
Learning lessons when things go wrong
Note17 Aug 2019
Preventing and controlling infection
Note17 Aug 2019
Using medicines safely
Note17 Aug 2019
Staffing and recruitment
Note17 Aug 2019
Assessing risk, safety monitoring and management
Note17 Aug 2019
Systems and processes to safeguard people from the risk of abuse

Note17 Aug 2019
Working in partnership with others
Note17 Aug 2019
Continuous learning and improving care
Note17 Aug 2019
Engaging and involving people using the service, the public and staff
Note17 Aug 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Aug 2019
How the provider understands and acts on the duty of candour
Note17 Aug 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering